Customer Support

We are committed to providing the best online experience possible for our customers. If you are not able to find the information you need, please use the Support Form below.

Ordering and Sales Tax

Orders for our products can be placed online or over the phone at 1-800-239-9990. We currently accept credit or debit card payments using Visa, MasterCard, American Express or Discover. Purchase orders and checks are not accepted at this time. We are required by law to collect sales tax for most states where the item(s) will be delivered. If your organization is sales tax exempt, please have your organization's exemption certificate ready and contact us at 1-800-239-9990.

 

Viewing Orders & Updating Account Information

You can view orders including tracking information by going to the My Order Status page. To change account information including shipping, billing and email addresses, please visit the My Account page. If you don't have your account password, you may request it by visiting the Forgot Your Password page.

 

Shipping & Delivery

Shipping from our warehouses is provided through UPS for smaller items, and ConWay for larger items such as our OSA-brand signs. Please read our Shipping & Freight page for an explanation of our shipping methods. Your order can be tracked with the tracking number provided via email after the item ships, or from the My Order Status page.

At this time, only shipments to the continental United States are accepted on our website.
Please contact us if you would like a product shipped outside of this area.

 

Product Support

If you have a question about your purchased product or require documentation such as installation instructions or user manuals, please select your product below:

 

Return Policy

Outdoor Signs America is only able to accept returns of non-custom items. Such items may be returned within 30 days of purchase in full unopened packaging. Please be aware there is a 15% re-stocking fee for all returned orders. All custom business signs and sign faces may not be returned. Please read our Return Policy for more information.

 

Privacy & Security

We are committed to protecting your personal information through the latest technologies and best practices of the industry. Please read our Privacy Policy for more on how we use personal information.